Reviews
What our customers write about us
Honest Reviews from Real Users
“A true community bank.”
“Pivest Bank supported me through every step of buying my first home. The loan officer explained everything clearly and helped me find the best mortgage rate. It felt personal, not just transactional.”
— Jared T., First-Time Homebuyer
“Exceptional service every time!”
“I’ve been banking with Pivest for over five years and I wouldn’t go anywhere else. The staff is friendly, professional, and always ready to help. They really make you feel like a valued customer.”
— Angela M., Small Business Owner
“Fast, easy, and dependable.”
“I travel a lot for work, so I love that I can manage all my accounts online with ease. And if I ever have a question, the support team is quick and courteous.”
— Lauren B., Frequent Traveler
“They go above and beyond.” “After dealing with a big national bank for years, switching to Pivest was a breath of fresh air. They actually know my name when I walk in. That means a lot.” — Carlos R., Local Resident
“Reliable for both personal and business banking.” “I use Pivest for my personal accounts and my business. The flexibility, professionalism, and genuine care from the staff are unmatched.” — Nina K., Entrepreneur
“Solid app, some minor bugs.”
“I’ve had a couple of hiccups with biometric login, but overall the mobile app is reliable and constantly improving. The notifications and budgeting tools are super helpful.”
— Jake F., College Student
“Too many app updates, not enough fixes.”
“The mobile app looks nice, but performance-wise, it’s still buggy. I’ve had login issues and balance updates lag behind actual transactions. Updates come often but don’t fix key problems.”
— Priya S., App User Since 2023
“Limited cash deposit options.”
“I didn’t realize how inconvenient it would be to deposit cash with an online bank. It’s doable, but the process is complicated and not clearly explained.”
— Tony G., Former Retail Manager
“Lack of phone support is frustrating.” “I get that everything is online, but sometimes I just need to talk to someone. The chatbot is okay, but when things get complicated, email isn’t fast enough.” — Haley M., Small Business Owner
“Not ideal for older users.”
“My parents tried switching to Pivest but found it confusing. The app isn’t the most intuitive if you’re not tech-savvy, and there’s no in-person help to fall back on.”
— Janelle K., Family Account Manager
Our Commitment to Improvement
Progress Through Feedback We appreciate every review —
The five stars, the frustrations, and everything in between. Every voice matters, and we use that insight to keep improving our technology, support systems, and services. Banking should work for you — and that’s our mission, every day.
Our Commitment to Improvement At Pivest,
we take every review seriously — including the tough ones. We’re continually investing in better support, faster features, and a smoother user experience. Your feedback drives us forward.
You Speak. We Listen.
We Improve. We know that online banking isn’t perfect — yet. But at Pivest, we take every concern seriously. Whether it’s faster response times, better ATM access, or smarter app features, your feedback directly shapes what we build next.
Always Evolving for You Pivest is a modern bank built for real people.
That means staying agile, listening closely, and improving constantly. We’re not afraid of tough reviews — we use them to fine-tune every part of your experience, from support to security.
Guided by Your Experience Your experience is our most valuable metric.
We know we don’t get everything right 100% of the time — but we’re committed to fixing what’s broken, enhancing what works, and always being transparent with our customers. Because trust is earned, not assumed.